Customer Service - KnitUK Limited

Customer Service

KnitUK Limited is registered with the Information Comissioner's Office (ICO) under Data Protection Act 1998.

Terms and Conditions

Please note that use of our website and making a purchase are subject to our terms and conditions. You can read them in full clicking on "Terms and Conditions" on foot-page.

Contact KnitUK at contact@knituk.com whenever you need.

Post & Delivery

All goods on the website are in stock and ready for despatch. If the item is in the box "out of stock" it is because KnitUK expects to have it availabe back in stock soon. Your order will be post on next working day, whenever it is possible. Delivery price is shown at checkout process, before customer makes payment.

KnitUK will use Royal Mail 1st Class / 24 and 2nd Class / 48 Services up to 2Kg, and Courier 48h depending on parcel size. For Overseas deliveries, small parcels by Royal Mail Iternational Tracked and Signed is the choice and for larger / long items We will use a reliable courier.

For delivery time, please consult Royal Mail website or Courier website. KnitUK is not responsible for any delays caused by Royal Mail or Couriers.

Please, be aware that RM 48 delivery in UK in 2-3 days for most of the year, but it can take longer at Christmas Time and/or under severe weather conditions. 

UK Prices

1) Order value £48 or over:

A) FREE UK DELIVERY (Royal Mail 2nd Class / 48 Service, 2-3days)

B) £3.95 by Royal Mail First Class

2) Order value up to £37.99

A) Royal Mail 1st Class / Royal Mail 24 (1-2 days)

- Parcels P&P is £3.95 - large parcel £5.99

- Small & Flat items P&P is £2.10 (Royal Mail "Large letter" maximum dimensions: 35cm x 25cm x 2.5cm)

*Note: delivery method choice and prices are shown before payment at the checkout area.

B) Royal Mail 2nd Class / Royal Mail 48 (2-3 days)

- Parcels P&P is £2.80

*Note: delivery method choice and prices are shown before payment at the checkout area.

United Kingdom - UK 

For larger Parcels we may need to choose another 48h Service Courier with tracking number, with no extra-cost to the customer.

HM Forces - British Forces Posted Overseas.

HM Foces Mail: £3.95 per Kg ( Small Parcels only - items that exceeds the maximum dimensions for Small Parcels by Royal Mail won't be dispatched to BFPO customers and refund will be made after contacting customers by email).

Note: KnitUK will contact customers by email if the order exceeds 2 Kg, or 45 cm, then KnitUK will be able to refund the amount paid  by the customer if the customer doesn't agree with the appropriate arrangements and charges for a bulky order.

INTERNATIONAL DELIVERIES - you need to contact us by email previous to place an order.

- Royal Mail International Tracking - Small Parcel.

- USPS via OCS / UPS / similar speed service courier (Tracking) - Medium / Large Parcel.

 

Returns & Replacements

If you are not happy with some items or the whole order, you can return them in the original packaging within 30 days of receipt for a full refund, in accordance with The Consumer Protection for Distance Selling, Regulations 2000.

The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.

KnitUK Limited - Returns

14 Brookhus Farm Road, Sutton Coldfield, B76 1QP - United Kingdom

Privacy & Security

KnitUK Limited promise to protect your privacy in accordance with the Data Protection Act 1998. We collect information about you in order to process your order and provide you with the best possible service.

Cookies Privacy Policy

Cookies are used to improve our services for you. Cookies are need to remember what is in your shop cart, to make sure you are secure when you log-in, to enhance performance the performance of the website and to allow you to like and share. Some cookies are temporally and will disappear when you close your browser, others are persistent and will stay in your computer for some time. 

 

Holidays : Christmas - New Year, Easter, Summer Holidays

This Website may be closed during Holidays and other periods necessary depending on staff availability and Internet updates as well as internal issues. The close periods will be published at KnitUK website, Newsletter or Facebook one week in advance to the customers. At these periods, customers can browse KnitUK website, but the shopping basket will be disabled, therefore they are unable to place an order.